Patient Advisory Group

Next Patient Advisory Group Meeting

The next PAG meeting is on Wednesday 3rd November @2:30pm via ZOOM

About Us

Bolton Community Practice CIC - Patient Advisory Group

Waters Meeting Health Centre

Waters meeting Road



Phone: 01204 463444

This is a patient-led group whose aim is to provide patient input, and whose objective is to improve communication between patient and Practice. This input will assist our medical practitioners and admin staff to implement practice improvement changes to benefit YOU, the patient.

Click on the link below to read our Terms of Reference:

Terms of Reference

Patient Advisory Group Members

Ladybridge                                                       Astley-Dale

William (Bill) Lawley - Chair                              Sohema Patel

Kishor Gandhi - Deputy Chair                          Vacancy 

Kathleen Delaney                                             Vacancy

Elizabeth (Liz) Williams

Mary Meacher


Little Lever                                                      Market Surgery

Karen Worrall                                                   Norma Mason

Mary Barrow                                                    Vacancy

To be successful, a patient group must be fully representative of all members of the Practice patient list. At present, certain patients are under-represented on our Group and we shall be working to remedy this.

If you are interested in joining our Patient Advisory Group, we'd love to see you there. We wouldn't take up much of your time. Currently we are holding meetings every two months.

Voice your appreciation, complaint or concerns

We (BCP / PAG) would like to hear from you if you think we’ve done something well, or if you have suggestions on how we could do something differently. Equally we want to know if you are unhappy with the service provided and have a complaint.

We welcome your opinions on the service we provide.

Every comment or complaint is seen as an opportunity to review the service, so that we can make sure we are offering what you need.

Whether you are feeling unhappy, upset or angry, please be assured that we want to get to the bottom of the issue to your satisfaction, and to try and make sure it does not happen again.

Please be assured that your care will not be affected because you are voicing your concerns.

After all, we can only improve our services if we know about the things that are not working as well as they should.

We also want to know what you think of our services generally; what your suggestions are for the future; and when you are pleased by the efforts of our staff.

Latest minutes PAG Minutes- September 2021

Getting Your View

The group would like to contact patients on occasion by email and/or text so that they can obtain the views of the widest group of patients possible. We would like to obtain your email address and mobile phone number to do this. Complete the contact the PPG form on the left to provide your consent for this.