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GLOBAL IT OUTAGE

Dear Patients,

We regret to inform you that our clinical system, EMIS, is currently experiencing technical difficulties due to a global IT outage. This system is crucial for managing appointments, accessing medical records, and processing prescriptions, so this interruption may affect our ability to provide timely and efficient care. We have limited access to your information so please bear with us.

What This Means for You:

· Appointments: We will do our best to proceed with your scheduled appointments, but there may be delays. We appreciate your patience as we work through this issue.

· Prescriptions: If you need a prescription, please bear with us. There may be a delay in processing new prescriptions and refills.

· Test Results: Access to test results is temporarily unavailable. We will update you as soon as the system is restored.

What We're Doing: The National team is working diligently to resolve this issue as quickly as possible. We are in close contact with EMIS support to expedite the repair process.

What to do:

· Emergency Care: For urgent medical issues, please use 111 online https://111.nhs.uk/ or visit your nearest urgent care centre or contact emergency services.

·  Minor illness: Please check your local Pharmacy https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy

Our Telephone is still available for advice, please contact our reception team directly at 01204 463444. Alternatively, you can email us at bolton.communitypractice@nhs.net, and we will respond as soon as we can.

Updates: We will keep you informed with regular updates on our website and via social media. Please check back frequently for the latest information on the system status.

We apologise for any inconvenience this may cause and appreciate your understanding and patience as we work to restore our services to full functionality.

Thank you for your cooperation.

Sincerely,

Bolton Community Practice

Welcome to Bolton Community Practice, Community Interest Company

Bolton Community Practice Community Interest Company is a Social Enterprise Organisation. This means that staff and patients are actively involved in the development of the practice and its services.

We offer a high quality and flexible service that aims to meet your needs. We will care for patients from all over the Borough of Bolton. We can register anyone within a 2 mile driving radius of one of our branches.

We have 4 sites and patients who are registered with the practice are welcome to attend any site and may attend different sites at different times.

If you are already a patient, you can still visit your original practice and see your preferred doctor or nurse if this suits you.

We are a Dementia Friendly Organisation.

Mission Statement

"To be recognised locally and nationally by our patients, staff and commissioners as a centre of excellence."

Our values are:

"To recognise and respect diversity and difference amongst our patients."

"To deliver the service we would like to receive ourselves."

"To be a professional, respectful and caring team at all times."

"To ensure our patients are always treated with dignity and respect."

NHS APP

Did you know you can manage repeat prescriptions from Bolton Community Practice in the NHS App?

You can easily choose where your prescriptions are sent. So, if you know you'll be away from home or you are moving home, you can change your nominated pharmacy from within the app.

You can also order your prescription at any time that suits you. There’s no need to wait to join a telephone queue or wait until the GP surgery opens.

It’s easy to use, and, if you hit a snag, you can go to ‘Help’ in the top right-hand corner of the app or visit nhs.uk/helpmeapp.

Find out more about the NHS App at: www.nhs.uk/nhsapp

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