|Miss Bernie Gildea (f)|
The Director of Operations and Performance is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The Director of Operations & Performance supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
The management team comprises of:
Operations Manager, who looks after the computer system, policies, ensuring that each site processess are the same.
Practice Manager: looks after teams, and manages the senior receptionists, named person to contact regarding feedback, complaints, compliments.
Senior Managers are based at each site and are responsible for the day - day running of the site.