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Practice Management

Miss Bernie Gildea (f)

The  Director of Operations and Performance is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The Director of Operations & Performance  supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

The management team comprises of:

Operations Manager, who looks after the computer system, policies, ensuring that each site processess are the same.

Senior Deputy Manager: looks after two teams, and manages the Deputy Managers, named person to contact regarding feedback, complaints, compliments.

Deputy Managers are based at each site and are responsible for the day - day running of the site.

Operations Manager

Mrs Sarah Webster (f)

Chair of Staff Advisory Group

and Operations Manager

Miss Natalie Preece (f)

Business Support Manager

Mr Gary Valentine (m)

Deputy Manager ( Market Surgery site)

Mrs Julie Thornback (f)

Senior Deputy Manager

Mr Thomas Wright (m)

Deputy Manager (Astley dale Site)

Mrs Carol Downs (f)

I am responsible for the ordering of vaccines, stock items, submitting live information for returns.

Georgina (f)

Main base: Ladybridge, Senior Receptionist

Janine (f)

Senior Receptionist

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits. Our reception team aim to provide excellent customer service.

Chloe
Ghazala (f)

Main base: Astley-Dale Site

Momo (f)

Apprentice Receptionist

Main base: Astley-Dale Site

Lauren (f)

Apprentice Receptionist

Main base: Central Reception

Karen (f)

Main base: Central Reception

Juliet (f)

Main base: Central Reception

Rhiannon (f)

Apprentice Receptionist

Main base: Ladybridge Site

Kieran (m)

Main base: Astley Dale  Site

Donna (f)

Main base: Astley Dale site

Sajjad (m)

Main base: Ladybridge Site

Nina (f)

Main base: Central Reception

Sheila (f)

Main base: Market Surgery Site

Ann (f)

Main Site: Little Lever

Julie (f)

Main base: Astley Dale Site.

Jordan (m)

Main base: Central Reception

Kiera (f)

Main base: Ladybridge Site

Jacqueline (f)
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