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Practice Management

Miss Bernie Gildea (f)

The  Director of Operations and Performance is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The Director of Operations & Performance  supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

The management team comprises of:

Operations Manager, who looks after the computer system, policies, ensuring that each site processess are the same.

Practice  Manager: looks after  teams, and manages the senior receptionists, named person to contact regarding feedback, complaints, compliments.

Senior Managers  are based at each site and are responsible for the day - day running of the site.

Operations Manager

Miss Natalie Preece (f)

Business Support Manager

Mrs Sarah Webster (f)

Chair of Staff Advisory Group

and Operations Manager

Mr Kieran Ward (m)

Practice Manager, Kieran is based at our Market Surgery branch of Bolton Community Practice.

Mrs Michelle Hudson (f)

Deputy Manager Little lever Surgery and Ladybridge Surgery. Michelle is based at Little Lever.

Miss Chloe Darlington-Hayes (f)

Senior Receptionist based at Astley-Dale Branch

Mrs Carol Downs (f)

I am responsible for the ordering of vaccines, stock items, submitting live information for returns.

Miss Cheryl Smith (f)

Senior Receptionist: Ladybridge Branch


Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits. Our reception team aim to provide excellent customer service.

Ghazala (f)

Main base: Astley-Dale Site

Momo (f)

Apprentice Receptionist

Main base: Astley-Dale Site

Karen (f)

Main base: Astley Dale

Marjorie (f)

Main base: Little Lever

Donna (f)

Main base: Astley Dale site

Sajjad (m)

Main base: Ladybridge Site

Nina (f)

Main base: Astley Dale

Sheila (f)

Main base: Market Surgery Site

Ann (f)

Main Site: Little Lever

Debra (f)

Main base: Little lever

Serash (f)

Main base: Astley Dale

Kiera (f)

Main base: Ladybridge Site


main base: market branch


main Base: Ladybridge Branch


main base: Ladybridge Branch


Main Base: market Surgery

Miss Ellen Rimmer (f)

Ellen is a young apprentice

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