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Telephone 01204 463444 to make an appointment.

Appointments will be offered on the day you call, with the doctor on duty, or with our minor illness nurse/ pharmacist. You may be asked to give a brief description of your illness in order to allocate appointments appropriately.

Appointments can be made in advance with any of our doctors or nurses, but please remember that you may need to wait longer for an appointment with a particular member of staff.

Normal appointments last 10 minutes; if you require a longer appointment or you wish to discuss more than one issue, please ask the receptionist to book you a double appointment. You may ask to have another member of staff of the same sex as you available if you wish (a chaperone).

If you need an interpreter, please ask when you book your appointment.

You can also arrange to talk to a doctor or nurse on the phone. Just call 01204 463444 to book a telephone consultation.

Appointments can also be booked online via the link at the top of this page. New users are required to register. You will need to complete the forms 'BCP Consent for access to Online Records'  and 'Disclaimer for Online Services and Online Consultations' which are available at the reception or by clicking the above links to download.Please sign these and present it to a member of staff in order to gain access. You will also need to provide photographic ID and be registered with the practice in order to use our online services.

Minor Illness

When you ring requesting an appointment you may be offered our minor illness clinic. These are run by our specialist nurses and our pharmacist. They are qualified prescribers and will be able to prescribe for you if the diagnosis requires it.

You may be asked to give a brief description of your symptoms when booking an appointment.

Examples of minor illness include:

  • coughs/ chest infections
  • colds
  • sore throats
  • ear infections
  • insect bites
  • skin rashes/infections
  • eye infections
  • urine infections

When You Need More Specialist Care

Our staff are very well qualified and experienced in diagnosing and treating most common conditions. When they need to refer you to another healthcare team for further investigations or treatment, they will discuss the options with you.

Most referrals are handled through a telephone booking system which will be explained to you at the time. If you need to go to hospital you will be given a choice of which hospital you wish to go to. (More)


If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

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