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Telephone Advice Line

Our telephone advice line is available Monday to Friday from 09:00 – 11:00.

The service is run by our practice nurses. You will be asked if you can leave a contact number and give brief details about the nature of the problem so that the most appropriate member of the team calls you back.

What can I use the telephone advice line for?

  • Advice about managing minor illnesses such as coughs, colds, sore throats, vomiting and diarrhoea, flu like symptoms, childhood illness, allergies etc
  • Advice about medication - your medication review can be conducted over the phone in some circumstances.
  • Renewing sick notes/ issuing fit notes - If you are requesting a NEW sick note you will need to see the GP. (REMEMBER - You can self certify for the first 7 days of an illness, ask your employer for a form)
  • Discuss test results
  • All requests to speak to a doctor are processed through our triage team, if we cannot resolve your problem and you need to speak to a specific doctor we will try and arrange this for you.
  • All our requests for home visits are processed through the triage doctor.

NB: If we feel it is not possible to resolve your problem over the phone we will advise you on any further course of action and arrange an appointment if necessary.

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